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About the job German speaking Customer Service Representative for CYPRUS

Position: Customer Service Representative (German)

Location: Larnaca, Cyprus

Work model: On-site

Employment type: Full-time

Remuneration: Competitive salary package

DUTIES AND RESPONSIBILITIES:

• Provide customer support and resolve customer inquiries via phone, email, chat and social media channels
• Assist customers with questions related to financial products, payments and account services
• Investigate customer queries and provide accurate, solution-oriented assistance
• Maintain professional and high-quality communication across all customer interactions
• Accurately document customer cases and relevant information
• Escalate complex or unresolved issues to the appropriate teams
• Meet defined quality and productivity KPIs
• Deliver customer support in line with internal processes and quality standards.

REQUIREMENTS:

• Native or fluent German speaker
• Good command of English
• Completed secondary education
• Previous customer service experience is an advantage
• Good computer and technology skills
• Strong customer interaction and problem-solving abilities
• Ability to multitask and work effectively under pressure
• Friendly, reliable and customer-oriented personality
• Clean criminal record
• Willingness to relocate to and work on-site in Larnaca, Cyprus
• Flexibility to work rotational schedules, including weekends.

BENEFITS:

Relocation support for candidates moving to Cyprus
Option to receive €1,500 when arranging own accommodation
Alternative relocation option with flight reimbursement up to €300 and company accommodation for up to two months

• Relocation package for candidates moving to Cyprus
• International working environment
• Training provided
• Opportunity to gain experience within a global financial customer support environment and many more!!