We are looking for a Service Support Specialist who will act as a technical expert, driving resolution of complex software issues and partnering with support agents to deliver timely, high-quality outcomes for customers.
This is a full-time, hybrid position based in Vienna. We value regular office presence as an important part of building strong collaboration, knowledge sharing, and team connection, while also offering the flexibility to find a working rhythm that balances in-office and remote work.
Some of the things you'll work on:
Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!
This is a full-time, hybrid position based in Vienna. We value regular office presence as an important part of building strong collaboration, knowledge sharing, and team connection, while also offering the flexibility to find a working rhythm that balances in-office and remote work.
Some of the things you'll work on:
- Serving as the go-to expert for complex cases within your area of specialisation.
- Leading discovery conversations and advising customers on optimal configurations and solutions.
- Resolving complex configuration issues and data pipeline discrepancies independently.
- Troubleshooting and identifying bugs, and escalating issues with clear context and evidence.
- Differentiating between configuration issues, data discrepancies, and technical bugs.
- Identifying recurring customer challenges and sharing insights to improve team efficiency.
- Creating enablement content and guidance for common issues and workflows.
- Collaborating cross-functionally with Product and Customer Success teams on service and enablement initiatives.
- Professional experience in B2B SaaS Customer Support.
- Strong analytical and troubleshooting skills, with the ability to resolve complex configuration and data issues independently.
- Experience identifying, reproducing, and clearly communicating bugs to technical or Product teams.
- Familiarity with data pipelines, ETL workflows, and configuration-based troubleshooting.
- Excellent written and verbal communication skills in English; German is a plus.
- A collaborative, coaching-oriented mindset with a passion for knowledge sharing.
- A proactive approach to problem-solving and continuous improvement.
- Exposure to web technologies and data concepts such as APIs, ETL, or SQL.
- Knowledge of advertising platforms, social media advertising, or web analytics tools.
- Flexible working hours and home-office
- Internal shares program (EDPP)
- Ergonomic workspace and cutting edge technology
- Budget for job relevant training
- Regular team events
- Modern and stylish offices
- Sustainable merch for all employees
- Adverity Social Responsibility Days (+2 days paid off)
- Transportation ticket (Wiener Linien)
Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!