Customer Service Coordinator
The Customer Service Coordinator plays a pivotal role in ensuring exceptional customer service experiences. This position involves managing inquiries, complaints, and overall customer support activities. The ideal candidate will serve as a liaison between customers and internal departments, contributing to customer satisfaction and loyalty.Responsibilities:
Qualifications:
Education/Training: Bachelor's degree preferred
Experience:
3+ years in customer relationship management
Experience in SAP and CRM tools mandatorySkills:
- Keeping customer in focus all time and being enthusiastic/motivated to speak with the customer in order to support them
- Strong communication skills
- Balancing sales focused customer communication and company rules
- Experience with SAP
- Experience with Salesforce (welcomed)
- Computer skills are essential
- Team player
- Ability to work in a multi-cultural and multi-language company
- Must be able to set priorities and finish tasks in time
- Bulgarian language as native, fluent English speaker (B1/B2)
- Experience with different Logistic Service Provider (DHL, DSV etc) welcomed
- Knowing basics about customs clearance beneficial
Travel:
Up to 10% travel may be required based on site account managers' schedules.
What our client offer:
- Unique Workplace
- Growth and Innovation: Access to a dynamic environment that encourages growth and fosters innovative thinking
- Combined Strengths: Offering a unique opportunity for development and success
- Respectful Culture: An environment that values and respects individuals' contributions, nurturing a collaborative and supportive workplace
- Global Opportunities: Enjoy the benefits and opportunities available within a large, global company setting
- Professional Development: Opportunities for continuous learning and development, fostering personal and professional growth
- Positive Working Environment: Collaborate with a team of professionals in a positive and enriching work atmosphere
Mag. Juraj Kovac,T: +381 631939631
@:bewerbung.kovac@isg.com APPLY