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<h1>PROJECT QUALITY ENGINEER – Car Electronics 
<h2>E-Vehicle Segment</h2></h1>As an experienced Project Engineer, you will become a member of a team that works on a variety of important projects related to the production of vehicles. You will collaborate with experienced colleagues in Slovakia and abroad on crucial company projects. Some of your key responsibilities will include: 
<ul><li>Quality reporting to part leader &amp; OEM</li> 
 <li>Providing vehicle/sub-components build and launch quality support at local &amp; out of state facilities especially for E-Automotive segment</li> 
 <li>Conducting quality inspection of parts, batteries, PCB assembly and testing processes</li> 
 <li>Collaboration with cross-functional and supplier teams to coach, resolve quality issues and implement &amp; verify corrective actions using industry standard practices (8D etc.)</li> 
 <li>Identifying &amp; containing potential quality concerns using engineering quality systems</li> 
</ul>Some of your main tasks will be: 
<ul><li>General quality improvement (product &amp; process)</li> 
 <li>On-site presence at EV car suppliers or OEMs</li> 
 <li>Check &amp; review of various technical documentation</li> 
 <li>Check &amp; review of various production standards, working instructions, CP</li> 
 <li>Process inspection &amp; verification</li> 
 <li>Process Audit</li> 
 <li>Product Audit</li> 
 <li>Serial Release according to VDA</li> 
 <li>Product &amp; Process FMEA</li> 
</ul>What do we expect? 
<ul><li>Experience with the product and supply of automotive batteries, wire harnesses, electrical and/or electronic systems</li> 
 <li>Theoretical knowledge of the structure and functionality of high-voltage storage systems and their components is desirable</li> 
 <li>Knowledge of project life cycle management from early R&amp;D to series production and handover</li> 
 <li>Automotive core tools certificate / experience is very welcome</li> 
 <li>Auditor certificate and / or experience preferred</li> 
 <li>Demonstrated experience with APQP/PPAP, 8D, 5S, PFMEA, Control Plans, Process Flow Diagrams, MSA, Gauge R&amp;R etc. Is preferred</li> 
 <li>Knowledge of ISO 9001, IATF, VDA is welcome</li> 
 <li>Affinity for numbers, technical solutions and state of the art equipment</li> 
 <li>Fluent in English &amp; German, in addition to Slovak/Czech </li> 
 <li>Higher level of travel flexibility</li> 
</ul>  What do we offer? 
<ul><li>The opportunity to advance your career in a solid, expanding company, among competent colleagues with extensive knowledge.</li> 
 <li>Participation in the development of new, future-oriented products and technologies</li> 
 <li>Personal and professional growth in relation to a wide range of educational options</li> 
 <li>Corresponding remuneration (the salary for this position is at app 3500 EUR p.m., depending on experience, where bonuses and other incentives are part of the remuneration package as well).</li> 
</ul> If we've gotten your attention and you want to apply for this great job opportunity, please send your application documents (CV in English or German and a short letter of motivation, with information about expected salary and possible start date) with the position code ref.no. 99,250 preferably via e-mail to "<a href="mailto:pliesovsky@isg.sk" target="_blank">pliesovsky@isg.sk</a>", or apply through our <a href="https://www.isg.com/jobs/applications/applyForJobEntry.jsf?inseratnummer=99250&amp;refererId=625" target="_blank">ISG career portal</a>. 
We guarantee all applicants the strictest confidentiality throughout the hiring process.<a href="https://www.isg.com" target="_blank"></a>Dipl.Ing. Peter Pliesovsky 
<br /> ISG s.r.o., executive search 
<br /> Štefánikova 47, SK-811 04 Bratislava 1 
<br /> T/F: +421 910 600 654 
<br /> @:<a href="mailto:bewerbung.pliesovsky@ISG.com" target="_blank">bewerbung.pliesovsky@ISG.com</a><a href="https://www.isg.com/jobs/applications/applyForJobEntry.jsf?inseratnummer=99250&amp;refererId=625" target="_blank">APPLY</a>

ISG Personalmanagement GmbH

Wir sind die ISG

PROJECT QUALITY ENGINEER – Car  Electronics  / E-Automotive Segment

<h1>Customer Services Specialist / BMW Financial Services Slovakia</h1>Key Responsibilities: 
<ul><li>Oversee operational requirement requests such as Contract Management and End of Term (EoT) processes.</li> 
 <li>Manage all complaint management activities.</li> 
 <li>Ensure the achievement of Customer Interaction Services targets, including KPI implementation and monitoring.</li> 
 <li>Establish and deliver Service Level Agreements with CZ and SK.</li> 
 <li>Manage processes related to contract management system, including maintenance, modification, and termination of contracts with customers.</li> 
 <li>Oversee customer interactions regarding contract management activities, ensure improvement in contract profitability and handle all contracts’ billing services.</li> 
</ul> Key Accountabilities: 
<ul><li>Operate as a service provider and ensure excellent cooperation.</li> 
 <li>Constantly initiate, develop and improve Customer interaction services.</li> 
 <li>Handle various aspects of contract management, including invoice and payment management.</li> 
 <li>Manage End of Term processes such as vehicle return, contract reconciliation, and billing.</li> 
 <li>Actively participate in system release management and support the implementation of Internal Control Systems.</li> 
</ul> Impact on Innovations: 
<ul><li>Innovate customer services to ensure a premium customer experience.</li> 
 <li>Actively perform project management and modify internal processes for efficiency and effectiveness.</li> 
 <li>Work closely with various departments to identify the best strategies for retention and sales conversion.</li> 
 <li>Implement appropriate projects and ensure compliance with corporate rules and legal landscape.</li> 
</ul> Internal/External Communications: 
<ul><li>Ensure high-quality operational service for BMW products to both internal and external customers.</li> 
 <li>Handle communications with dealers, insurance companies, law enforcement, and regulatory authorities.</li> 
 <li>Contribute to the development and improvement of the overall Customer Interactions landscape in Slovakia/Czech.</li> 
</ul> Requirements: 
<ul><li>University Degree in Business Administration/Economics or comparable.</li> 
 <li>5 years’ experience in Customer Services / CRM, preferably in a company providing Financial Services</li> 
 <li>Experience working in an international company.</li> 
 <li>Expert knowledge in Customer Interaction Services processes and CRM systems.</li> 
 <li>Customer-focus, with excellent communication and negotiation skills</li> 
 <li>Proficiency in both ENGLISH and SLOVAK/CZECH languages.</li> 
</ul> What we offer: 
<ul><li>We offer you a challenging career opportunity in the team of a leading company, with excellent opportunities for further growth.</li> 
 <li>This is a hybrid type of work opportunity (approximately 3 days in the office and 2 days from home)</li> 
 <li>The salary for this position is approximately 2300 Euros per month, plus benefits.</li> 
</ul><br />If you are interested in this challenging position we are looking forward to receiving your comprehensive application (CV and a short cover leter, both in English) via email to "<a href="mailto:pliesovsky@isg.sk" target="_blank">pliesovsky@isg.sk</a>" , with the reference no. 99,246, or aplly via our <a href="https://www.isg.com/jobs/applications/applyForJobEntry.jsf?inseratnummer=99246&amp;refererId=625" target="_blank">ISG career portal</a> or via email. 
 <h3> Join BMW FS Slovakia as an Operational &amp; Customer Interaction Services Specialist and play a crucial role in enhancing its operational and customer service standards. </h3>Here, you will be a part of a global team dedicated to excellence, innovation, and customer satisfaction. Apply Now and drive your career to new heights with BMW FS Slovakia! <p>.</p> 
<a href="https://www.isg.com" target="_blank"></a>Dipl.Ing. Peter Pliesovsky
<br /> ISG s.r.o., executive search
<br /> Štefánikova 47, SK-811 04 Bratislava 1
<br /> T/F: +421 910 600 654
<br /> @:<a href="mailto:bewerbung.pliesovsky@ISG.com" target="_blank">bewerbung.pliesovsky@ISG.com</a><a href="https://www.isg.com/jobs/applications/applyForJobEntry.jsf?inseratnummer=99246&amp;refererId=625" target="_blank">APPLY</a>

Customer Services Specialist / BMW Finanical Services Slovakia

<h1>Teamlead IT Field Services m/w/d</h1>Sie sind verantwortlich für die Leitung des Support-Teams für IT-Field Services innerhalb der Europa-Division in Übereinstimmung mit globalen IT-Standards und lokalen Geschäftsabläufen. Sie werden ein Team von IT-Technikern führen, ein hohes Maß an Kundenzufriedenheit aufrechterhalten und Verbesserungen in den vereinbarten KPIs vorantreiben. 
<h3>Ihr Aufgabenfeld:</h3> 
<ul><li>Sie leiten das Team IT Field Services innerhalb der Europadivision und stellen den Support (Remote und Vorort) gemäß Standardprozessen und -governance bereit</li> 
 <li>Sie agieren als empathische Führungskraft und stellen die Leistung und die berufliche Weiterentwicklung Ihres Teams sicher</li> 
 <li>Sie koordinieren und verteilen die Arbeitspakete und stellen die optimale Ressourcenzuweisung sicher </li> 
 <li>Sie motivieren und entwickeln Mitarbeiter, indem Sie Leistungsfeedback geben und bei Bedarf Schulungen empfehlen und initiieren</li> 
 <li>Sie kommunizieren Entscheidungen, Prioritäten und relevante Informationen an Ihre Mitarbeiter</li> 
 <li>Sie stellen sicher, dass alle Anfragen und Vorfälle im globalen ITSM, ServiceNow, erfasst und verfolgt werden</li> 
 <li>Sie begleiten Projekte im Service Delivery und sind an der Weiterentwicklung der Prozesse und Tools im ITSM beteiligt</li> 
 <li> Sie fördern eine kunden- und serviceorientierte Kultur innerhalb des IT-Field-Service-Teams </li> 
</ul><h3>Ihr überzeugendes Profil:</h3> 
<ul><li>Mehrjährige Erfahrung in einer leitenden Position im Umfeld IT Service Desk oder technischem Support, idealerweise in einer verteilten Umgebung</li> 
 <li>Solides technisches Wissen über Desktop-Hardware, Betriebssysteme, Softwareanwendungen und Netzwerkkonzepte</li> 
 <li>Kenntnisse mit IT-Service-Management (ITSM)-Frameworks wie ITIL; Erfahrung mit ServiceNow von Vorteil</li> 
 <li>Ausgezeichnete Führungs- und Teammanagementfähigkeiten um das vielfältige Team von Fachleuten zu motivieren und inspirieren</li> 
 <li>Starke Problemlösungs- und Entscheidungsfähigkeiten mit Fokus auf Kundenzufriedenheit und Servicequalität</li> 
 <li>Erfahrung im Support der Microsoft Suite für Endbenutzer (AD, O365, Endpoint Management usw.)</li> 
 <li>Ausgezeichnete Sprachkenntnisse in Deutsch und Englisch </li> 
</ul><h3>Unser Angebot</h3> 
<ul><li>Gestaltungsfreiheit in einem kollegialen, eingespielten Team aus erfahrenen und leidenschaftlichen IT Experten</li> 
 <li>Attraktives und wertschätzendes Arbeitsumfeld</li> 
 <li>Umfangreiche Aus- und Weiterbildungsmöglichkeiten</li> 
 <li>Home Office und flexible Arbeitszeitmodelle</li> 
 <li>Ein Jahresbruttogehalt von € 80.000,-. Eine Überzahlung ist je nach Qualifikation und Erfahrung vorgesehen.</li> 
</ul><br />Wenn Sie an dieser herausfordernden Position Interesse haben, dann freuen wir uns über Ihre aussagekräftige Bewerbung unter der Kennnummer 98 983 bevorzugt über unser <a href="https://www.isg.com/jobs/applications/applyForJobEntry.jsf?inseratnummer=98983&amp;refererId=625" target="_blank">ISG-Karriereportal</a> oder per eMail. 
<p>Besuchen Sie uns auf <a href="https://www.isg.com/jobs/search" target="_blank">isg.com/jobs</a> - hier finden Sie täglich neue Jobangebote.</p><a href="https://www.isg.com" target="_blank"></a>ISG Personalmanagement GmbH 
<br /> A-1010 Wien, Universitätsring 14 
<br /> Mag. Elifa Velagic, T: +43 1 512 35 05-56 
<br /> @:<a href="mailto:bewerbung.velagic@isg.com" target="_blank"> bewerbung.velagic@isg.com</a><a href="https://www.isg.com/jobs/applications/applyForJobEntry.jsf?inseratnummer=98983&amp;refererId=625" target="_blank">APPLY</a>

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