Technical Support Specialist

The Technical Support Specialist will be responsible for providing technical support for our Tricentis catalog with a concentration on our Tricentis Tosca product.

Responsibilities

• Technical analysis and processing of requests from all customer segments.
• Responding to issues, requests and inquiries via self-service cases, live chat, phone, and video.
• Identify & organise cases according to priority and escalate cases to engineers when necessary.
• Make suggestions and help improve internal documentation and knowledge-based content.
• Collaborate with customers to deliver a superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.

Qualifications

• 5+ years' experience in SaaS and On-Prem support
• English and German fluency are mandatory for this role.
• Strong analytical, organizational, written, and verbal communication skills.
• Broad spectrum of basic technical knowledge in the areas of databases, programming, and network technology.
• Ability to easily familiarize yourself with complex software applications.
• SAP applications usage and SAP business processes knowledge is a plus.
• Approach problems in an analytical and solution-oriented manner.
• Proven track record in a strong customer facing support role.
• Previous experience with QA/automation testing tools is a plus, but not required.

What you can look forward to:

• Hybrid office set up (3 days per week in the office)
• Flexible working hours
• Professional & personal development
• Public transport ticket (Wiener Linien card)

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

We are under a legal obligation in Austria to indicate the minimum salary, which is 34,622 EUR gross per year for this position, according to the IT collective agreement. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.

Wir sind in Österreich gesetzlich verpflichtet, das Mindestgehalt anzugeben, welches laut IT-Kollektivvertrag für diese Position € 34,622 ,- brutto pro Jahr beträgt. Unsere attraktiven Vergütungspakete orientieren sich an den aktuellen Marktgehältern und können daher deutlich über dem angegebenen Mindestgehalt liegen.

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