Your responsibilities:
- You will be responsible for managing and developing assigned Key Accounts, and the complex external and internal relationships necessary to do so. In addition, you will run a planning of target customers.
- You serve as a central contact for the customer's Southeast Europe Organization, develop and maintain strategic relationships with those responsible for logistics and procurement.
- You will conduct regular customer meetings and drive strategy mapping, account penetration, business improvement initiatives.
- You will be responsible for establishing of a functional and operational Account Team in the respective countries of Southeast Europe.
- You will lead and coordinate the annual Budget- und development planning process for your assigned Customers.
- You will work closely with all pertinent internal business units and country organizations to ensure aligned business development, consistent service and growth.
- You will coordinate tender planning and all related activities to ensure execution and implementation by the organization.
- You ensure complete documentation of relevant information in our internal CRM-System by documenting progress, opportunities and all account-related activities.
- You identify and support key customers with a focus on our solutions in the cluster of Southeast Europe with the goal of strengthening the existing and developing new business.
- You will work closely with the respective Vertical Market Head and also interact with all DB schenker business units such as Land Transport, Air Freight, Ocean Freight & Contract Logistics. as well as projects and fairs.
- You will run a planning of target customers, allocating customers and coordinating the preparation of budgets for the assigned customer portfolio across the whole cluster
- You will work closely with the business unit managers and tender management to win new customers
- You will create and align Development Plans per account with the business units to align on joint targets and commitment
- You communicate with colleagues across the whole DB Schenker organization that work on the key accounts where you are in the overall lead or where you are part of a KAM Team (e.g. for Corporate / Regional/National Accounts)
- You keep track of your key accounts by documenting progress, opportunities and general account related activities in our internal CRM system.
- You observe customer activities and can therefore identify need for action and implement measures
- You will have the development and budget responsibility of the assigned accounts across the whole cluster
- Traveling across the cluster to secure sufficient management and development attention towards the assigned customers
- Profound escalation capabilities towards management in case of chances and risks with the accounts