Role Description
As a First Level IT Support Specialist at Innerspace, you'll be on-site in Innsbruck, at the forefront of delivering seamless VR experiences to our customers while keeping our internal IT operations running smoothly. Your mission is to troubleshoot technical issues across hardware, software, and networking, with a special focus on VR setups, ensuring users can unlock immersive learning opportunities. Join our dynamic environment to become the go-to expert in bringing our VR-training-solution to our customers all over the globe. With our commitment to professional growth and development, you'll also have the opportunity to expand your expertise, learn new skills, and grow with Innerspace as our organization continues to scale.
Responsibilities
As a First Level IT Support Specialist at Innerspace, you'll be on-site in Innsbruck, at the forefront of delivering seamless VR experiences to our customers while keeping our internal IT operations running smoothly. Your mission is to troubleshoot technical issues across hardware, software, and networking, with a special focus on VR setups, ensuring users can unlock immersive learning opportunities. Join our dynamic environment to become the go-to expert in bringing our VR-training-solution to our customers all over the globe. With our commitment to professional growth and development, you'll also have the opportunity to expand your expertise, learn new skills, and grow with Innerspace as our organization continues to scale.
Responsibilities
- Setting up and configuring VR hardware and software for our customers
- Serve as the first point of contact for internal & external Help Desk queries
- Diagnose and resolve basic hardware, software, and network issues
- Maintain records of troubleshooting steps, resolutions, and best practices
- Passion for Technology
- Solid grasp of Windows, Microsoft Office 365, and basic networking (TCP/IP, DNS, DHCP)
- Ability to diagnose and resolve basic hardware/software issues
- Fluent German and good English skills, you will work in an English-speaking company
- Competitive gross salary starting at €35,000 per year - potential for overpayment based on experienceFlexible working hours and remote work options
- Full-time permanent contract (38.5 hours/week)
- Modern office in Innsbruck, amidst the breathtaking Alps
- Immediate start date
- Mobility package options: 1-year public transport pass in Tyrol or convenient parking near the office
- Complimentary English and German courses with team colleagues