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Customer Care and Online Sales Manager

Customer Care and Online Sales Manager

locationLinz, Österreich
VeröffentlichtVeröffentlicht: vor 1 Monat

Customer Care and Online Sales Manager

Linz, Austria

APPLYOur client, as the digital subsidiary of a prominent European retail company, has established itself as a thriving player in the industry. Offering a diverse array of services, they specialize in revolutionizing the customer experience, leveraging their expertise to drive significant success for their clients. Their innovative approach and commitment to digital transformation have positioned them as a leader in the market.

Your responsibilities:

  • Lead the Customer Care team to deliver excellent customer service
  • Assist the Country Manager with online sales-related tasks
  • Guarantee seamless advancement of customer orders and operational effectiveness throughout the supply chain
  • Drive ongoing enhancements in processes and technical oversight
  • Serve as the primary point of contact for employee technical and personnel concerns
  • Manage quality standards, initiatives, and international collaboration to enhance customer satisfaction
  • Serve as the ultimate authority in addressing escalated customer issues, providing expert guidance and support

Your Skills:

  • Minimum of 3 years' experience in customer care
  • Business knowledge and analytical skills
  • Expertise in employee planning
  • Strong customer focus and communication skills
  • IT proficiency and understanding
  • Experience in e-commerce, especially in the B2C sector, is highly preferable
  • Specialization in 1st and 2nd level support
  • Fluent in German and English
  • Nice to have: Proficiency in French or Swedish

Your Benefits:

  • Minimum salary of 50,000 EUR gross annually with overpayment depending on experience and qualifications
  • Opportunity to lead and develop a dynamic Customer Care team
  • Involvement in cross-national collaboration projects
  • Flexible working hours and favorable working conditions
  • Personal and professional development opportunities

  • If you are interested in this challenging position we are looking forward to receiving your comprehensive application for ref.no. 101,744 preferably through our ISG career portal or via email.

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ISG International Service Group
ES -28040 Madrid, Calle Viella 21
A-1010 Wien, Universitätsring 14
Karmele Guibert, T: + 34 911 743 400, +43 1 512 35 05
@: karmele.guibert@isg.com